This Privacy Policy describes how zarqaaluxe.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

Device Information

• Examples collected: Browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and interactions with the Site.
• Purpose: To load the Site accurately and perform analytics to optimize user experience.
• Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
• Disclosure: Shared with Shopify.

Order Information

• Examples collected: Name, billing address, shipping address, payment information (including credit card numbers and PayFast), email address, and phone number.
• Purpose: To provide products and services, process payments, fulfill orders, communicate with you, screen for risk/fraud, and send offers (if you’ve opted in).
• Source: Collected from you.
• Disclosure: Shared with Shopify, payment gateways, and shipping providers.

Customer Support Information

• Examples collected: Your name, email, message content, or additional order info.
• Purpose: To provide effective customer support.
• Source: Collected directly from you.
• Disclosure: May be shared with customer support tools or Shopify (where applicable).

Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill contracts. For example:

• We use Shopify to power our online store. Learn more here: Shopify Privacy Policy.
• We may disclose your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

We do not sell your personal information.

Behavioural Advertising

We may use your Personal Information to deliver marketing communications we believe may interest you.

• We may use Google Analytics to understand site usage. Learn more here or opt out here.
• You may opt out of targeted ads:

Using Personal Information

We use your information to:

• Offer and deliver products
• Process payments
• Fulfill orders
• Provide updates and promotions
• Comply with applicable laws

Lawful Basis (GDPR)

If you reside in the EEA, we process your information under the following legal bases:

• Your consent
• Fulfilling the contract with you
• Legal obligations
• Our legitimate business interests (unless overridden by your rights)

Retention

We retain your information unless you request deletion. Contact us anytime at zarqaaluxe@gmail.com to request removal.

Automated Decision-Making

We do not engage in fully automated decision-making with legal or significant effects.

Shopify may use limited automation for fraud prevention, including:

• Temporary IP or card denylists for repeated failed transactions.

Cookies

We use cookies for functionality, performance, and marketing. Cookies help us understand user behavior and improve your experience.

You can control or disable cookies through your browser. Learn more at www.allaboutcookies.org.

Common Shopify cookies include:

• _secure_session_id, _shopify_sa_t, _y, _s, cart, checkout_token, etc.

Do Not Track

Because there’s no consistent industry standard, we do not alter data practices in response to Do Not Track signals.

Changes

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. The latest version will always be available on our Site.

Contact

For more information or to make a privacy-related request:

📧 Email: info@zarqaaluxe.com
🕒 Last updated: June 2025

If you're unsatisfied with our response, you can contact your local data protection authority. For UK/EU users, visit: https://ico.org.uk/make-a-complaint/